Help

What can Ackces do for me?
Ackces is a complete online networking solution for entrepreneurs and business professionals. With Ackces you can blog, contact other entrepreneurs, share and view portfolios, book venues and arrange meetings.

I've lost my password/log-in details. How can I retrieve them?
Click HERE and we'll send you a password reminder to your email account. Your login name is the email address you used to sign-up to Ackces.

What can I do with a trial account?
During the trial period you can use every feature on the Ackces site.

Will I, or my colleagues, get any spam from using Ackces?
Ackces will not share your contact information with anyone. You will only receive emails you request from us.

How do I report misuse of the Ackces site?
Click HERE to email a member of our customer support team who will be happy to help you with your problem.

Is Ackces responsible for any booking errors made by venues booked through Ackces?
No. Ackces only provides the means for customers to contact venues via the contact form on the venue profile page. When the form is filled, the inquiry is sent directly to the venue mailbox and is not reviewed or modified by Ackces. The customer is solely responsible for the information he or she enters on the form.

Can I control which parts of my profile are private and public?
Yes. You can alter your privacy settings to conceal events from Ackces users not on your contact list.

How do can I get my stories on the ackces blog site?
Click HERE to send us your entrepreneurial stories for inclusion in the Ackces blog.

How many accounts can I open?
You can open one account with one email address.

Can I choose to keep my events private?
Yes. Using the privacy settings you can hide your events.

What should I do if I have booked a venue but received no reply from them?
Contact us HERE and we will contact the venue on your behalf.

Why has my event been deleted from the event page?
After 30 days we delete all past events to keep our servers clear.

How do I delete an event I have created?
Each event you create has an options section that is visible only to you. This includes a delete button to remove the event.

Why has my profile been removed from the Ackces site?
You may have violated the Ackces terms and conditions. Email us HERE if you haven't received any communication from us relating to the removal of your profile.

Can I copy and paste?
Yes, but copy and pasted text may need to be reformatted.

Why is the time displayed in 15 minute increments?
This helps us regulate the site. You may specify the exact time in your message.

What are the minutes/agenda documents?
These documents allow you to upload an agenda prior to the meeting or, subsequently, the minutes.

What happens to the event once its date has been passed?
When an event has passed, it will automatically be removed from the events page. However, it will be held on the system for a further 30 days. You can find past events by doing a search for the relevant information on the events page.

Why is my image saying it is too big to be loaded?
Images are set to an agreed size to ensure quality. In the case that your image is too big for the site, you may need to adjust the size of the image.

What should I do if I have contacted the venue but have not received a reply?
In the unlikely event that a venue does not confirm your booking, please email us HERE with the booking information and we will contact the venue on your behalf.

What is my URL?
Upon signing-up for Ackces you will be given your unique URL, which will enable you to publicise your profile.

Why can't I create more than one profile?
You can only sign up for one Ackces account per email address.

I have created an event and have cancelled it, but the time box is still marked and the event is still listed but marked as cancelled.
When you cancel an event it is not removed from the calendar but only marked as cancelled. This allows members planning to attend the event see on their calendar that the event is cancelled.